Terms & Policies

Our commitment to transparency, fair trade, and global compliance. Read our guidelines for partnerships, orders, and sustainable cooperation.

ISO 9001:2015 Certified
GOTS Certified
Fair Trade Certified
Export to 35+ Countries

Overview

Welcome to Jute Craftify. These Terms and Policies govern your use of our B2B platform, product inquiries, quotations, and any business relationship between Jute Craftify and our clients, suppliers, and buyers. By accessing our website or submitting a Request for Quotation (RFQ), you agree to comply with the following terms. Our goal is to provide a reliable, transparent, and sustainable sourcing experience for bulk buyers worldwide.

For B2B Transactions Only – Casual retail purchases are not supported
OUR POLICIES

Business Terms & Guidelines

Clear, transparent policies designed for long-term B2B partnerships

Terms of Use

By using our website and services, you agree to provide accurate business information, use the platform for lawful B2B purposes only, respect our intellectual property, and not interfere with website security.

  • Provide accurate, current, and complete information during RFQ and contact forms
  • Use the website only for lawful B2B purposes and not for unauthorized reselling
  • Respect intellectual property – all product images, catalogs, and specifications belong to Jute Craftify

Privacy Policy

Your privacy is a priority. We collect business information to process RFQs, provide quotes, and improve our services. We do not sell or share personal data with third parties except logistics partners, legal compliance, or with your consent.

  • Information collected: Name, Company, Email, Phone, Product interests, Quantity requirements
  • Data shared only with shipping partners and customs authorities when required
  • You may request data deletion by contacting info@jutecraftify.com

Shipping & Export Policy

We offer worldwide shipping from Bangladesh via sea freight, air freight, and express courier for samples. Lead times depend on order volume and customization requirements.

  • MOQ: Minimum Order Quantity varies by product (typically 500 pieces for jute bags, 1 ton for raw fiber)
  • Production Time: 15–30 working days after order confirmation and deposit
  • Incoterms: EXW (Khulna), FOB (Mongla/Chittagong), or CIF based on agreement

Quality & Claims Policy

Jute Craftify ensures strict quality control (ISO 9001:2015 certified). Due to natural jute variations, minor color/shade differences are acceptable.

  • Claims must be reported within 7 days of delivery with photographic evidence
  • We offer replacement, refund, or credit note for verified manufacturing defects
  • No returns accepted for custom-made/OEM products unless agreed beforehand

OEM/ODM & Custom Manufacturing

We offer private labeling, custom sizes, logo printing, and packaging design for bulk buyers seeking unique jute products.

  • Artwork approval and mold/die charges (if any) are non-refundable after production begins
  • Lead time for custom development: +5–10 working days for sampling
  • Minimum Order Quantity for custom branding: negotiable based on complexity

Payment Policy

Standard payment terms for international B2B orders ensure secure and transparent transactions for both parties.

  • 30%–50% advance payment via TT (Telegraphic Transfer), LC (Letter of Credit), or Escrow
  • Balance payment against copy of Bill of Lading or before shipment
  • For established partners, net 30 days after invoice (subject to credit approval)
SUSTAINABILITY COMMITMENT

Ethical & Eco-Compliance

Jute Craftify aligns with global sustainability standards. Our operations adhere to strict ethical guidelines and environmental responsibilities.

  • No child labor, forced labor, or unsafe working conditions
  • Biodegradable raw materials and reduced carbon footprint
  • GOTS, Fair Trade, OEKO-TEX, ISO 14001 certifications
  • Regular audits by third-party bodies (SGS, Intertek)

Our Certifications

ISO 9001:2015
GOTS Certified
Fair Trade
OEKO-TEX
ISO 14001
SGS Verified

By sourcing from us, you contribute to responsible production and UN SDGs (Goal 12: Responsible Consumption & Production)

Governing Law & Arbitration

These Terms shall be governed by and construed in accordance with the laws of Bangladesh. Any dispute arising from business transactions or website usage shall be first attempted to resolve through good-faith negotiation. If unresolved, disputes will be settled by arbitration in Khulna, Bangladesh, under the Bangladesh Arbitration Act, and the language shall be English. Both parties agree to waive class-action lawsuits.

info@jutecraftify.com
+880 1871-733305
Khulna, Bangladesh

Request for Quotation (RFQ) Acknowledgment

All RFQs submitted through our website, WhatsApp, or email are considered genuine business inquiries. By submitting an RFQ, you confirm that you are a business entity or authorized representative. Quotes are valid for 15 days unless otherwise stated.

We may update these Terms & Policies from time to time. The latest version will always be posted on this page.

Have questions about our policies?

Our compliance and legal team is ready to assist B2B buyers with any terms, export documentation, or partnership agreements.

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